Exchanges and Returns

Exchanges and Returns Policy

Our product exchange policy aims to provide customers with total security regarding the products purchased from our store. All our products come with a warranty against manufacturing defects. We also accept exchanges for products that differ from what was ordered by the customer.

If you receive a product from us that has a manufacturing defect or is different from what you ordered, please follow these steps to process the exchange:

• If more than 7 business days have passed and the product has a defect, contact us with your CPF, order number, the product to be returned, and the defect details.
• Once we receive the email, we will forward your request to our quality department for verification. Authorization from this department will be necessary for a possible exchange. After the analysis, we will contact you with our decision and whether an exchange will be required.
• The request for an exchange must be made within 90 days after receiving the product. Please note that we will not process exchanges or refunds after this period.

Your complaint will be reviewed within a maximum of 7 business days. If the problem is confirmed, we will contact you via email, and you will be able to choose one of the following options:

• Receive a refund of the amount paid.
• Receive a new product identical to the one ordered.
• Receive a product of similar value.
• Receive a coupon for the value of the product to use on future purchases.

According to the CDC (Consumer Defense Code), the request for cancellation of online purchases must be made within 7 business days/calendar days from the date of receipt.

For credit card refunds, our finance department has a maximum period of 7 business days to process the refund with the credit card operator, and the maximum time for the amount to return to your credit card is up to 120 days, depending on the credit card operators and the closing of your statement.

If a refund is necessary, it will be made to a checking account within a maximum of 10 business days after the quality analysis and can only be processed to an account with the same CPF used on our website.

Products returned without prior communication, outside the period, with missing or incorrect items, without tags or invoices, will be returned to the customers. The same applies to exchanges rejected after the quality department's analysis. These will be returned to customers via Sedex with charges, and the shipping cost for this return must be paid by the customer.

Attention: VeloxDrop is not responsible for shipping expenses for returns followed by refunds, chargebacks, or exchanges for other products. These expenses are the customer's responsibility.