Customs and Postal Duties
Decree Law 1.804/80 on imports CLEARLY states that all Brazilians have the right to import products worth up to $50 USD (American dollars) without any taxation. The vast majority of our products are WELL BELOW this value, avoiding any issues with Customs.
In some cases, the status "Fiscal Problems" is related to Protocol ICMS 021/2011, which requires the collection of ICMS in the destination state of various signatory states. These items may be held at SEFAS and will only be released after bureaucratic processes. If your product is taxed, please contact us so we can assist and TRY to minimize the tax charge.
If the tax is unavoidable and no other resources can prevent its payment, it will be the responsibility of the final consumer.
We encourage you to keep track of your shipment status through our tracking tool. If you notice any delays or issues, please reach out to us immediately so we can follow up with our suppliers and expedite the process.
Once your package is released, we will prioritize its delivery to ensure you receive it as quickly as possible. We strive to resolve any customs-related issues promptly to minimize any inconvenience.
Please note that any additional customs or postal fees that may apply are beyond our control and are the responsibility of the customer. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.